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Do Your Words Betray You?

lynne@wendyweiss.

lynne@wendyweiss.com.

Best regards

Wendy Weiss
http://www.wendyweiss.com

Do Your Words Betray You?
What do the words that you use say about you? What is your
basic message? Do your words support that basic message?

As a business owner, entrepreneur or sales professional,
part of your message must be of confidence and authority.
You always want your prospect or your customer to see you
as an expert in your field, as someone who is credible and
someone who is knowledgeable. You want your prospects or
customers to accept your knowledge and authority.
Sometimes, the words we use or the way we use them get in
the way.

Have you ever started a conversation with a prospect or
customer with the phrase "I'm just calling??"

That little word "just" is an apology. It says that your
call is not important and that what you have to say is not
important. Delete it from your vocabulary immediately.
Simply tell your prospects and customers why you are
calling. That is enough.

"I believe that?."

"I think that?."

"I know?."

Who would you rather listen to? Someone who believes or
thinks she knows something-or someone who simply knows it?
The phrases "I believe" and "I think" detract from your
message. They detract from your power.

"Once we have completed? we will hopefully achieve?"

Hopefully?

No one pays you to "hopefully" do something. They pay you
to actually do it. Tell your prospects or customers what
they will achieve or should expect to achieve.

To make your words sound powerful, pitch your voice to a
lower level than your usual speaking voice. In our society,
a lower-pitched voice is perceived as more authoritative.
Also, make sure that the inflection goes down at the end of
every sentence. When nervous, many people tend to make
statements into questions with an upward inflection. This
will make you sound nervous and unsure. When you use the
downward inflection at the end of your sentences, also be
careful not to drop off or throw the last words of your
sentence away. That would sound like you are giving up.

It may take some time and practice before you are fully
comfortable eliminating the words "just," "I believe," "I
think" and "hopefully" from your vocabulary. It will also
take some time and practice to get the lowered vocal pitch
and downward inflections at the end of sentences. But it
will be time well spent when you see the difference in the
way your customers and prospects respond. Even if you do
feel nervous, using these particular word and vocal tips
will make you sound confident and self-assured. Eventually,
you will begin to feel that way.

----------------------------------------------------
Wendy Weiss, ?The Queen of Cold Calling,? is a sales
trainer, author and sales coach who helps entrepreneurs,
business owners and sales professionals gain confidence,
reach more prospects, close more sales and make more money!
Pick up her free report, ?How to Write an Effective Cold
Calling Script? at http://www.queenofcoldcalling.com and
create a compelling script that grabs and holds your
prospect's attention

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